2019 brings many changes to the way Berkey (New Millennium Concepts) is doing business online.
1. For the first time in many years Berkey prices will increase as of January 14, 2019. Considering how long they held the old prices steady we consider the new increase to be fairly modest.
2. You will no longer be able to purchase Berkey Products from New Millennium Concepts (Berkey Manufacturer) direct. Instead you can choose between any authorized dealer identified with this logo -
3. We will be selling Berkey products for less money than you can buy them for on Amazon. That is by design from the manufacturer for several reasons.
You get better customer service from an authorized dealer. (can you pick up the phone and ask amazon a question about your filter?)
What about service? Can you get customer service for your Berkey from Amazon?
Warranty - warranties can become confusing when purchasing a product from Amazon.
If any of this gives you apprehension we've got you covered. Just use the Amazon Pay button at checkout and your purchase will be handled through your personal Amazon account, just the same as if you purchased your item from Amazon
4. Finally, Berkey has opened up a new Customer Service website for all of us to use for problem solving, assembly instructions, test results, and warranty issues. You can find that website at Berkey Support and Service. If you can't find an answer to your problem through your dealer or this website you can Contact Berkey direct from this website.
Thank you for all of your support in the past and we look forward to serving your Berkey product needs in the future.